At Vitamin Store Sri Lanka, your satisfaction is our priority. While we aim to deliver only the best, we understand that issues may arise.

✅ Return Eligibility
You can request a return or replacement if:
• You receive a wrong, expired, or damaged product.
• The product is unopened, unused, and in original condition.

⏳ Returns must be requested within 3 days of receiving your order.

❌ Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
• Opened or used products
• Supplements or capsules with broken seals
• Skin, hair, or personal care items unless damaged on arrival

💰 Refunds
• If your return is approved, refunds will be processed via bank transfer within 5–7 working days.
• Delivery fees are non-refundable unless the return is due to our error.

📲 How to Request a Return
1. Send us a message on WhatsApp: 0713989131
2. Share your order number and a photo/video of the issue
3. Our team will respond within 24 hours

Thank you for understanding and supporting our commitment to quality and hygiene.